One of the benefits of owning a laundromat is that many are self-service businesses that allow you to come and go as you please. However, you may find it worthwhile to hire laundry attendants who can help oversee the business and improve the customer experience. If you’re considering hiring someone for the position, check out the list of laundry attendant duties we’ve compiled below. This may help you decide whether or not you ought to add a new member to your team.
Laundry Attendant Duties
Because you are in charge of your laundromat, you have control over how much responsibility you would like to leave to your laundry attendant. The duties that you assign your laundry attendant also depend on what type of laundromat you own. If you own a self-service laundromat, your laundry attendant can assist customers with the following tasks:
- Assist customers with questions or issues
- Handle washer/dryer problems
- Perform daily cleaning duties
- Keep bathroom clean and stocked
- Provide change or refunds to any customers
- Check/clean out lint traps
- Take out trash
If you own a laundromat that offers drop-off laundry services to customers, your laundry attendant can help you tend to the following duties:
- Customer service
- Answer telephone
- Collect and sort laundry
- Prepare machines for service
- Perform washing/drying
- Fold and organize laundry
- Take count of inventory
While the laundry attendant duties included on these lists are typical of most laundromats, you may also leave your laundry attendant with other responsibilities as you see fit.
Pros of Hiring a Laundry Attendant
Even at self-service laundromats, customers appreciate having an attendant around just in case they have any questions or need help. Beyond that, having a laundry attendant present can help customers feel cared for and safe. This little extra addition can make your laundromat stand out from other self-service laundromats.
There in Case of an Emergency
You never know when an emergency is going to happen. If a machine breaks or a lent trap catches fire, a laundry assistant can call for help or notify you of any problems or issues when you are out of the store.
Allows for Time Off
If you ever decide to take a vacation, are sick and can’t come in to work, or would like to take a few extra days off around the holidays, a laundry attendant can take care of the store while you’re away. They can also keep the business looking professional and clean, and notify you of any important messages while you’re away.
If you’re starting up a new laundromat or making changes to your current model, we hope the information we’ve provided helps you decide whether or not hiring a laundry attendant could benefit your business.
If you’re making the dream of owning your own laundromat a reality, Laundry Solutions Company can assist with all of your laundry equipment needs. As a full-service provider of premium vended, on-premises, and multi-housing commercial laundry equipment, Laundry Solutions Company can help set you up with the highest quality products. Laundry Solutions Company also offers other services including sales support and laundry design services. Whether you’re just getting started or are looking to modernize your current laundromat, call Laundry Solutions Company at 800-383-9274 or contact us online. Our laundry experts would be happy to answer any questions you may have.